<h4>Holidays</h4>

<p>

Our support team will be unavailable on the following holidays:

</p>

<ul>

<li>New Year's Day</li>

<li>Memorial Day</li>

<li>Independence Day</li>

<li>Labor Day</li>

<li>Thanksgiving</li>

<li>Christmas</li>

</ul>

<p>Critical issues, as defined by TownNews.com's SLA, will continue to receive response through After Hours Support (see below).</p>

<h4>After-hours support</h4>

<p>After Hours emergencies are handled by calling our support number (listed above) and choosing auto-attendant option 1 for support. During non-business hours, this will direct your call to our answering service, who will locate a TownNews.com staff member who can help. Please allow up to 30 minutes for a response.</p>

<p>Please help us provide this no-cost service by requesting After Hours help only for critical situations. TownNews.com considers a request "critical" when a site is inaccessible, or if sites cannot update editorial or advertising content.</p>

<strong><p>Please see our <a href="http://help.bloxcms.com/knowledge-base/policies/pdf_7c087796-fc11-11e5-9ee1-c331126f41d8.html">Service Level Agreement</a> for additional details.</p></strong>