We aim to help local media organizations like yours grow revenue, expand audience and engagement, and enhance your essential role in your community. With the new year upon us, we asked our customer support team what their favorite case was from 2022.
Seeing the newsroom in action
Eva Calderon, Sr. Technical Customer Support Rep
"Last year I was able to visit with our partners in Louisville, Kentucky. It was a great learning experience to be on the other side of the phone and spend time in their newsroom.
"I saw a live news broadcast and experienced the newsroom light up when breaking news occurred. Plus it was really cool to see where the Kentucky Derby takes place!"
- Eva Calderon, Sr. Technical Customer Support Rep
Helping our partners be successful
Lou Badillo, Customer Support Rep
"I recently had a call with a customer needing help creating a staff account in the BLOX CMS admin. I walked them through how to create the account and explained the difference between accounts types. We even went through how to assign user groups for permissions access and how to see what level of access they've been granted.
"The customer was thrilled and appreciative of the call and had a full understanding of how to manage user accounts going forward."
- Lou Badillo, Customer Support Rep
Finding the perfect solution for a partner
Becky Castaneda, Account Manager
"This past year I worked on a side project for an account of mine to send files to all of their sites, something we hadn't been able to provide yet. I worked for a couple of months and figured out how to accomplish this with the help of a third party.
"It wasn't an easy solution to find—but putting in the time and effort to help them accomplish this was something I'm thankful I had the opportunity to do!"
- Becky Castaneda, Account Manager
Using new blocks to refresh old pages
Adam Brunette, Customer Support Specialist
"One of my most memorable tickets was when a customer had a neglected video page and wanted to update the way the page looked and brought in content. It had been left untouched for quite a while, so it was neat to work with the customer directly.
"I got to teach them the capabilities of some of the newer content blocks and provide my input to leave them with a more functional and dynamic video page."
- Adam Brunette, Customer Support Specialist
Turning help calls into teaching moments
Ashley Rogers, Account Manager
"I often work with smaller publications and I love being able to teach them how to do things on their own. Recently one called in reporting an issue with how assets were displaying in a block.
"I realized I could teach them how to create a collection asset instead, as well as many other asset types. They were able to see the various presentation styles that better suit their needs."
- Ashley Rogers, Account Manager
Growing relationships to grow skills
Josh Ludeking, Customer Support Specialist
"Last year there was one particular customer I helped quite a bit. After he submitted tickets, I'd call him so I could answer his questions and get him sorted out. It was so gratifying to watch the complexity of the questions he asked grow as his mastery of BLOX CMS grew. I could see he was learning and I liked that I was able to answer most of the questions he posed.
"Our relationship and rapport flourished over the course of the year, and I know it will continue to do so!"
- Josh Ludeking, Customer Support Specialist
Want to learn even more? Check out our news and case study pages to discover all the ways you can boost revenue, audience engagement, and efficiency with BLOX Digital.
